Returns Policy
Returns Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Period
You have 5 days from the date of delivery to return an item if it is damaged. We do not accept returns for another other reason.
Eligibility
To be eligible for a return, items must be:
- Damaged
- Accompanied by proof of purchase
How to Return
To initiate a return, please contact us at hola@thezendenstore.com with your order number and details about the product you'd like to return.
Refunds
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 working days.
Exchanges
We do not accept exchanges
Damages
We require photographic evidence and we will send a replacement.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions about returns, please contact us at hola@thezendenstore.com